Refund policy
RETURN & REFUND POLICY — VENORA COLLECTION
Last updated: April 2026
1. OVERVIEW
At Venora Collection, your satisfaction is our priority. We want you to love every piece you receive. If for any reason you are not completely satisfied with your order, we offer a simple and transparent return and refund process.
---
2. RETURN ELIGIBILITY
We accept returns under the following conditions:
— Items must be returned within 30 days of the delivery date
— Items must be unworn, unwashed and in their original condition
— Items must have all original tags attached
— Items must be returned in their original packaging or equivalent protective packaging
— Items must not show any signs of wear, perfume, makeup or damage
The following items are not eligible for return:
— Items marked as "Final Sale" or purchased during a clearance promotion
— Items that have been worn, washed or altered
— Items returned after the 30-day return window
— Gift cards
---
3. HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Step 1 — Contact us
Send an email to venora.info@gmail.com with the subject line "Return Request — Order #[your order number]" and include:
— Your full name
— Your order number
— The item(s) you wish to return
— The reason for your return
Step 2 — Receive your return instructions
Our team will respond within 2 business days with your return instructions and return address.
Step 3 — Ship your item(s)
Carefully pack your item(s) and send them to the address provided. We recommend using a trackable shipping method as we cannot be held responsible for items lost in transit.
Step 4 — Receive your refund
Once we receive and inspect your return, we will process your refund within 5-7 business days.
---
4. REFUNDS
4.1 Approved refunds
Once your return is received and inspected, we will send you an email confirming whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
4.2 Refund amounts
— Full refund: issued for items returned in original condition within 30 days
— Partial refund: may be issued for items returned with minor signs of handling
4.3 Original shipping costs
Original shipping costs are non-refundable unless the return is due to a Venora Collection error (wrong item sent, defective product).
4.4 Return shipping costs
Return shipping costs are the responsibility of the customer unless the return is due to a Venora Collection error.
---
5. EXCHANGES
We do not offer direct exchanges at this time. If you would like a different size or item, please:
1. Return your original item following the return process above
2. Place a new order for the desired item
This ensures the fastest possible processing time for both your return and your new order.
---
6. DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged or incorrect item, please contact us immediately at venora.info@gmail.com with:
— Your order number
— A description of the issue
— Photos of the defective or incorrect item
In this case, we will cover all return shipping costs and offer you a full refund or a free replacement at your choice.
---
7. LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days of our confirmation email, please:
1. Check your bank account again
2. Contact your credit card company or payment provider as processing times vary
3. If you have done all of the above and still have not received your refund, contact us at venora.info@gmail.com
---
8. SALE ITEMS
Items purchased at full price are eligible for a full refund. Items purchased during a promotional sale are eligible for store credit only, unless otherwise stated at the time of purchase.
---
9. ORDER CANCELLATIONS
Orders can be cancelled within 24 hours of placement by contacting us at venora.info@gmail.com. After this period, your order may have already been processed and shipped, in which case our standard return policy will apply.