Privacy policy
PRIVACY POLICY — VENORA COLLECTION
Last updated: April 2026
1. INTRODUCTION
Venora Collection ("we", "our", "us") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website venoracollection.com or make a purchase.
By using our website, you agree to the practices described in this policy.
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2. DATA CONTROLLER
Venora Collection
Website: venoracollection.com
Email: venora.info@gmail.com
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3. DATA WE COLLECT
3.1 Data you provide directly:
- First and last name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely by our payment providers)
3.2 Data collected automatically:
- IP address
- Browser type and operating system
- Pages visited and time spent on site
- Traffic source (search engines, social media, etc.)
- Browsing data via cookies
3.3 Data from third parties:
- Data from social media platforms (TikTok, Pinterest) if you interact with our content
- Analytics data via Google Analytics
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4. HOW WE USE YOUR DATA
We use your personal data to:
- Process and ship your orders
- Manage your customer account
- Send order confirmations and delivery updates
- Send marketing communications if you have given your consent (newsletter, exclusive offers)
- Improve our website and customer experience
- Prevent fraud and ensure transaction security
- Comply with our legal and accounting obligations
- Personalise your browsing experience
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5. LEGAL BASIS FOR PROCESSING (GDPR)
We process your data on the following legal bases:
- Contractual performance: to process your orders and deliver your purchases
- Consent: to send marketing communications and use non-essential cookies
- Legitimate interest: to improve our services, prevent fraud and analyse our traffic
- Legal obligation: to comply with our tax and accounting obligations
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6. COOKIES
6.1 What is a cookie?
A cookie is a small text file placed on your device when you visit our website.
6.2 Types of cookies we use:
Essential cookies (required):
- Shopping cart management
- User authentication and session
- Transaction security
Analytical cookies (with your consent):
- Google Analytics: audience measurement and browsing behaviour
- Klaviyo: email tracking and on-site behaviour
Marketing cookies (with your consent):
- TikTok Pixel: TikTok advertising conversion tracking
- Meta/Facebook Pixel: conversion tracking and retargeting
- Pinterest Tag: Pinterest conversion tracking
6.3 Cookie management:
You can change your cookie preferences at any time through your browser settings or by contacting us at venora.info@gmail.com.
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7. DATA SHARING
We never sell your personal data. We may share your data with:
- Payment providers (Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay) for secure transaction processing
- Carriers and logistics providers for order delivery
- Klaviyo for email communication management
- Google Analytics for traffic analysis
- TikTok, Meta and Pinterest for advertising campaign measurement
- IT service providers (Shopify) for hosting our store
All our service providers are bound by strict contractual confidentiality and security obligations.
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8. INTERNATIONAL DATA TRANSFERS
Some of our service providers (Shopify, Klaviyo, Google, Meta, TikTok) may process your data outside the European Union. These transfers are covered by appropriate safeguards in accordance with the GDPR, including the European Commission's Standard Contractual Clauses.
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9. DATA RETENTION
We retain your personal data for the following periods:
- Order and billing data: 10 years (legal obligation)
- Customer account data: until account deletion + 3 years
- Marketing data (email): until unsubscription + 3 years
- Browsing and analytical cookie data: maximum 13 months
- Prospecting data: 3 years from last contact
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10. YOUR RIGHTS (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: obtain a copy of your personal data
- Right of rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your data ("right to be forgotten")
- Right to restriction: restrict the processing of your data
- Right to data portability: receive your data in a structured format
- Right to object: object to the processing of your data for marketing purposes
- Right to withdraw consent at any time
To exercise these rights, contact us at: venora.info@gmail.com
We will respond within a maximum of 30 days. In the event of a dispute, you have the right to lodge a complaint with your local data protection authority. In France: CNIL — www.cnil.fr
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11. DATA SECURITY
We implement appropriate technical and organisational security measures to protect your data, including:
- SSL/TLS encryption of all communications on our website
- Secure hosting via Shopify (PCI DSS Level 1 certified)
- Restricted access to personal data within our team
- Payment processing exclusively via certified providers
We never store your bank card details on our servers.
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12. MINORS
Our website is intended for persons aged 18 or over. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
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13. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites (social media, service providers). We are not responsible for the privacy practices of these websites and encourage you to read their respective policies.
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14. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. The date of the last update will always be shown at the top of this page. In the event of a material change, we will notify you by email or via a notification on our website.